Legal Help
All the terms and conditions governing Hostripples products and services..
Hostripples - Acceptable Use Policy
Hostripples is dedicated to providing an all round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers while at the same time satisfying our legal and ethical responsibilities. Failure to follow any term or condition will be grounds for immediate account deactivation without notice. Hostripples will be the sole arbiter as to what constitutes a violation of any of these provisions. Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension. To report suspected abuses or any violations of these policies, please contact abuse@Hostripples.com.
Illegal Usage
Hostripples servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited(Any type of compressed file format and Audio/Video files). This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to Hostripples service agrees to indentify and hold harmless Hostripples from any claims resulting from the use of the service that damages the subscriber or any other party. Hostripples will be the sole arbiter as to what constitutes a violation of this provision.
Adult Content
Legal Adult Content is allowed.
Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Server Resource
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra for a dedicated server / semi-dedicated server (which depends on the resource needed) or reducing the resource used to an acceptable level. Hostripples shall be the sole arbiter of what is considered to be a high server usage level.
Chat Rooms
Hostripples does not provide chat room software. You may elect for a Dedicated Server to Run a chat room efficiently.
Background Running Programs
Hostripples does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. IRC Hostripples does not allow IRC or IRC bots to be operated on our servers.
Backups
Hostripples performs weekly Incremental backups on all servers to ensure critical files are never lost. However Hostripples is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. We do not provide backup of suspended accounts OR accounts which are suspended for non-payments. Please always backup your own data for Redundancy. Addition to it due to the high data size and resource consumption while backup process we have limited the automatic backup for account of size from 5GB to 10GB vary from server to server. If customer has account bigger than this, Hostripples do not take any backup of it and its fully responsibility of account owner.
Ideal or irrelevant Backups/File storage
Hostripples performs monthly audit on all servers to ensure that the web space provided under hosting packages are used only for website related data which are directly linked to site. Hostripples do not allow ideal(unlinked/irrelevant data/files) files to store under hosting account. However Hostripples send warning notification to end customer and allow some time to download and delete "Ideal or irrelevant Backups/File storage", Its clients responsibility to get such data removed from server. In case this has not been taken care by customer hostripple team will delete the data forcefully from server without any backup of it, also suspend the hosting package. Any consequences of such action will be customers liability and hostripples will not be responsibile for anything.
Client Responsibility
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of Hostripples's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Hostripples to provide this knowledge or support outside matter specific to Hostripples servers.
UCE (Unsolicited Commerce Email) - SPAM
Spamming, or the sending of mass unsolicited email, from or through a Hostripples server or using an email address that is maintained on a Hostripples machine is STRICTLY prohibited. Hostripples will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a Hostripples server as a maildrop for responses, you are in violation. Violators will be assessed a minimum of $200.00 fine and will face an immediate suspension. See our NO SPAM Policy for more details.
Server abuse
Any attempts to undermine or cause harm to a Hostripples server or customer of Hostripples is strictly prohibited. Any sub-networks of Hostripples and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.
Software Distribution
Hostripples's shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact sales@Hostripples.com for a special arrangement.
Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. Hostripples's Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files. Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.
Domain Names
Hostripples will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Hostripples does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.
Change In Hosting Domain Name
Hostripples will allow customer to update the associate domain name of the hosting package sign-up with us, Change in domain name will not reflect in any sort of coding part of customer data or database, this is customers responsibility to update the necessary changes required. These changes in domain name of associated hosting package will be allowed 3 times for the same package after that the nominal charges has to pay by customer to make changes in domain name associated with hosting package.
Complicated Migration / Upgrade / Downgrade
Hostripples will do Free Migration/Upgrade/Downgrade unless it does not involve any sort of complication or customization required to complete the migration. Hostripples May apply charges for Migration/Upgrade/Downgrade process charges if its required experts assistance to complete these complex tasks.
Actions Taken by Hostripples
The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. Hostripples will be the sole arbiter as to what constitutes a violation of the AUP. Hostripples reserves the right to remove any account without prior notice. When Hostripples becomes aware of an alleged violation of its AUP, Hostripples will initiate an investigation. During the investigation, Hostripples may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Hostripples may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Hostripples will notify the appropriate law enforcement authorities of such violation. Hostripples does not issue credits for outages incurred through service disablement resulting from AUP violations. Hostripples customers agree to indemnify and hold harmless Hostripples from any claims resulting from the use of our services that damages them or any other party. The Hostripples service is provided on and as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Hostripples expressly disclaims any representation or warranty that the Hostripples service will be error-free, secure or uninterrupted. No oral advice or written information given by Hostripples, its employees, licensors or the like, will create a warranty nor may you rely on any such information or advice. Hostripples and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Modification
Hostripples reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Refusal Of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion within human reason.
Hostripples-Terms of Service (TOS)
Use of Hostripples's Service constitutes acceptance and agreement to Hostripples's AUP (Acceptable Use Policy) as well as Hostripples's TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of "us", "we", "our", "ours" shall constitute reference to Hostripples, the usage of "you", "your", "they", "them" shall refer to client / customer of Hostripples.
Acceptance of Contractual Agreement
- Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Hostripples, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.
- Hostripples will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
What may NOT be hosted on our network:
- Warez
- IRC
- Child pornography
- Copyrighted media, includes but not limited to: Video, Music, TV, Radio
- Hacking tools / material,Gaming Server (Xen/OpenVZ VPS) though you can host GAME SERVER at our Hostripples.combr
Anything that may harm us, the server, or anyone else (mentally, physically). Network Uptime is the total time in a calendar month that Hostripples network is available through the Internet, provided that Client has established connectivity. Hostripples takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99% of each calendar month.
Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled "Network Uptime" above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Hostripples's Network as confirmed by Hostripples. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month. Scheduled Downtime is any Hostripples scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12- 24 hours notice.
SLA Network Violation CreditPerformance Credit exclusions: The following are excluded from the monthly calculation of Service Availability: Scheduled downtime. Problems outside of Hostripples's network (upstream providers, or client's inbound connection) not effecting 100% loss to our network. Interruptions or failure of individual service caused by client, their employees, client's customers, etc. to their service.These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately.
Payments and Fees
Payment is due every 6 or 12 months by credit card or PayPal, an invoice will be raised and can be paid from the Client Area, please note that service may be suspended on accounts that reach due date. Late Fees may be applied on the product depending on the delayed period of the invoice, some product may get higher renewal charges (which might not included in original invoice, as such charges depend on the delayed period of post renewall date. ) such as domain,VPS and Dedicated server. Delayed payment of invoice does not guarantee of renewal of services.
Background Running Programs
Hostripples does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. IRC Hostripples does not allow IRC or IRC bots to be operated on our servers.
Delinquent Accounts
Hostripples may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
Account Cancellation
All requests for canceling any service / services must be made in writing with at least 15 days notice but not more than 30 days prior written via email to billing@Hostripples.in include your domain name, last name on credit card in your email.
Refunds and Disputes
All payments to Hostripples are non refundable (unless covered by 30-day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Hostripples's discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.
Hostripples - Privacy Policy
Hostripples seeks to provide the best possible service to its customers and website owners. We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information that you may provide to us. Our Privacy Policy ensures your right to privacy as we recognise that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us, will be treated with appropriate respect ensuring protection of your personal information.
Personal Information
When we refer to personal information we mean information that we directly collect from you, from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
Why do we collect your Personal Information?
We collect and receive personal information from our customers, affiliates and partners or from other organisations in order to contact you regarding our service status or for billing related issues and to provide you with up to date information on our services and the current state of your account(s) with us. From time to time we may offer other products and services. We may display your website address on our website or on our promotional material to our potential customers. We may use your personal information for credit worthiness check, statistical and marketing analysis purposes, and research and development purposes.
How do we collect your Personal Information?
We collect your personal information during your sign up process to our service or to our affiliate / partnership program through our application forms. You may review and update your personal information at anytime by accessing our web site using your username and password.
To whom will you disclose Personal Information?
Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to. Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena. We may collect details fromor disclose your personal information to credit or fraud agencies or debt recovery agencies for verification or debt collection purposes. When required, we may disclose your personal information to other organisations for the purpose of fulfilling a your service request. We may also disclose your personal information to our professional advisors, including our accountants, auditors and lawyers, or to other organisations involved in sale or transfer of our assets.
Direct Marketing
From time to time we may use your personal information to provide you with current information about our services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with, seminars, and conventions. If you do not wish to receive marketing information, you may at any time decline to receive such information by emailing sales@Hostripples.com. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your Personal Information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, you may access our website, enter your username and password or contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
Access to your Personal Information
We will provide you with access to your personal information we hold about you. You may request any additional personal information we hold about you at any time. To access personal information that we hold about you use the contact details specified above or alter your details through the website, using your username and password.
Denied access to Personal Information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to you, if we deny you access to your personal information we hold.
Business without Identifying You
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about our services or current promotional offers. Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim or as required by law. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health.
How safe and secure is the Personal Information we hold about you?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may continue storing your personal information even after you have terminated your relationship with us. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Storage and access of the data on our servers
Due to the nature of our services, we may hold or store your data on our servers. This can be in the form of email messages, attachments, files, or databases. We will not reveal such data to any third party, unless required by the applicable law. We may transfer your data for backup and disaster recovery purposes. Such copies will be treated with the same confidentiality as its originals. Due to the nature of the shared hosting service, you should be aware and acknowledge that your data on our shared hosting service, can potentially be accessed by other customers.
Further Information
You may request further information about the way we manage your personal information by writing or emailing.
Change in our Privacy Policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice. As a consequence we may change this privacy policy from time to time or as the need arises.
Hostripples - Billing Policy
Hostripples is dedicated to providing an all round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers while at the same time satisfying our legal and ethical responsibilities. Failure to follow any term or condition will be grounds for immediate account deactivation without notice. Hostripples will be the sole arbiter as to what constitutes a violation of any of these provisions. Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension. To report suspected abuses or any violations of these policies, please contact abuse@Hostripples.com.
Illegal Usage
Hostripples servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited(Including Any Compressed files and Audio/Video Files). This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to Hostripples service agrees to indentify and hold harmless Hostripples from any claims resulting from the use of the service that damages the subscriber or any other party. Hostripples will be the sole arbiter as to what constitutes a violation of this provision.
Adult Content
Legal Adult Content is allowed.
Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Server Resource
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra for a dedicated server / semi-dedicated server (which depends on the resource needed) or reducing the resource used to an acceptable level. Hostripples shall be the sole arbiter of what is considered to be a high server usage level.
Chat Rooms
Hostripples does not provide chat room software. You may elect for a Dedicated Server to Run a chat room efficiently.
Background Running Programs
Hostripples does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. IRC Hostripples does not allow IRC or IRC bots to be operated on our servers.
Backups
Hostripples performs weekly Incremental backups on all servers to ensure critical files are never lost. However Hostripples is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for Redundancy.
Client Responsibility
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of Hostripples's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Hostripples to provide this knowledge or support outside matter specific to Hostripples servers.
UCE (Unsolicited Commerce Email) - SPAM
Spamming, or the sending of mass unsolicited email, from or through a Hostripples server or using an email address that is maintained on a Hostripples machine is STRICTLY prohibited. Hostripples will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a Hostripples server as a maildrop for responses, you are in violation. Violators will be assessed a minimum of $200.00 fine and will face an immediate suspension. See our NO SPAM Policy for more details.
Server abuse
Any attempts to undermine or cause harm to a Hostripples server or customer of Hostripples is strictly prohibited. Any sub-networks of Hostripples and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.
Software Distribution
Hostripples's shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact sales@Hostripples.com for a special arrangement.
Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. Hostripples's Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files. Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.
Domain Names
Hostripples will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Hostripples does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.
Actions Taken by Hostripples
The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. Hostripples will be the sole arbiter as to what constitutes a violation of the AUP. Hostripples reserves the right to remove any account without prior notice. When Hostripples becomes aware of an alleged violation of its AUP, Hostripples will initiate an investigation. During the investigation, Hostripples may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Hostripples may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Hostripples will notify the appropriate law enforcement authorities of such violation. Hostripples does not issue credits for outages incurred through service disablement resulting from AUP violations. Hostripples customers agree to indemnify and hold harmless Hostripples from any claims resulting from the use of our services that damages them or any other party. The Hostripples service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Hostripples expressly disclaims any representation or warranty that the Hostripples service will be error-free, secure or uninterrupted. No oral advice or written information given by Hostripples, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Hostripples and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Modification
Hostripples reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Refusal Of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion within human reason.
Hostripples - Copyright and Trademark Notice
Hostripples is dedicated to providing an all round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers while at the same time satisfying our legal and ethical responsibilities. Failure to follow any term or condition will be grounds for immediate account deactivation without notice. Hostripples will be the sole arbiter as to what constitutes a violation of any of these provisions. Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension. To report suspected abuses or any violations of these policies, please contact abuse@Hostripples.com.
Illegal Usage
Hostripples servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited(Including Any Compressed files and Audio/Video Files). This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to Hostripples service agrees to indentify and hold harmless Hostripples from any claims resulting from the use of the service that damages the subscriber or any other party. Hostripples will be the sole arbiter as to what constitutes a violation of this provision.
Adult Content
Legal Adult Content is allowed.
Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Server Resource
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra for a dedicated server / semi-dedicated server (which depends on the resource needed) or reducing the resource used to an acceptable level. Hostripples shall be the sole arbiter of what is considered to be a high server usage level.
Chat Rooms
Hostripples does not provide chat room software. You may elect for a Dedicated Server to Run a chat room efficiently.
Background Running Programs
Hostripples does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. IRC Hostripples does not allow IRC or IRC bots to be operated on our servers.
Backups
Hostripples performs weekly Incremental backups on all servers to ensure critical files are never lost. However Hostripples is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for Redundancy.
Client Responsibility
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of Hostripples's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Hostripples to provide this knowledge or support outside matter specific to Hostripples servers.
UCE (Unsolicited Commerce Email) - SPAM
Spamming, or the sending of mass unsolicited email, from or through a Hostripples server or using an email address that is maintained on a Hostripples machine is STRICTLY prohibited. Hostripples will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a Hostripples server as a maildrop for responses, you are in violation. Violators will be assessed a minimum of $200.00 fine and will face an immediate suspension. See our NO SPAM Policy for more details.
Server abuse
Any attempts to undermine or cause harm to a Hostripples server or customer of Hostripples is strictly prohibited. Any sub-networks of Hostripples and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.
Software Distribution
Hostripples's shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact sales@Hostripples.com for a special arrangement.
Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. Hostripples's Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files. Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.
Domain Names
Hostripples will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Hostripples does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.
Actions Taken by Hostripples
The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. Hostripples will be the sole arbiter as to what constitutes a violation of the AUP. Hostripples reserves the right to remove any account without prior notice. When Hostripples becomes aware of an alleged violation of its AUP, Hostripples will initiate an investigation. During the investigation, Hostripples may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Hostripples may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Hostripples will notify the appropriate law enforcement authorities of such violation. Hostripples does not issue credits for outages incurred through service disablement resulting from AUP violations. Hostripples customers agree to indemnify and hold harmless Hostripples from any claims resulting from the use of our services that damages them or any other party. The Hostripples service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Hostripples expressly disclaims any representation or warranty that the Hostripples service will be error-free, secure or uninterrupted. No oral advice or written information given by Hostripples, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Hostripples and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Modification
Hostripples reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Refusal Of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion within human reason.
Hostripples - Complaints Procedure
Hostripples is dedicated to providing an all round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers while at the same time satisfying our legal and ethical responsibilities. Failure to follow any term or condition will be grounds for immediate account deactivation without notice. Hostripples will be the sole arbiter as to what constitutes a violation of any of these provisions. Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension. To report suspected abuses or any violations of these policies, please contact abuse@Hostripples.com.
Illegal Usage
Hostripples servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited(Including Any Compressed files and Audio/Video Files). This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to Hostripples service agrees to indentify and hold harmless Hostripples from any claims resulting from the use of the service that damages the subscriber or any other party. Hostripples will be the sole arbiter as to what constitutes a violation of this provision.
Adult Content
Legal Adult Content is allowed.
Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Server Resource
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra for a dedicated server / semi-dedicated server (which depends on the resource needed) or reducing the resource used to an acceptable level. Hostripples shall be the sole arbiter of what is considered to be a high server usage level.
Chat Rooms
Hostripples does not provide chat room software. You may elect for a Dedicated Server to Run a chat room efficiently.
Background Running Programs
Hostripples does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. IRC Hostripples does not allow IRC or IRC bots to be operated on our servers.
Backups
Hostripples performs weekly Incremental backups on all servers to ensure critical files are never lost. However Hostripples is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for Redundancy.
Client Responsibility
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of Hostripples's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Hostripples to provide this knowledge or support outside matter specific to Hostripples servers.
UCE (Unsolicited Commerce Email) - SPAM
Spamming, or the sending of mass unsolicited email, from or through a Hostripples server or using an email address that is maintained on a Hostripples machine is STRICTLY prohibited. Hostripples will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a Hostripples server as a maildrop for responses, you are in violation. Violators will be assessed a minimum of $200.00 fine and will face an immediate suspension. See our NO SPAM Policy for more details.
Server abuse
Any attempts to undermine or cause harm to a Hostripples server or customer of Hostripples is strictly prohibited. Any sub-networks of Hostripples and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.
Software Distribution
Hostripples's shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact sales@Hostripples.com for a special arrangement.
Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. Hostripples's Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files. Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.
Domain Names
Hostripples will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Hostripples does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.
Actions Taken by Hostripples
The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. Hostripples will be the sole arbiter as to what constitutes a violation of the AUP. Hostripples reserves the right to remove any account without prior notice. When Hostripples becomes aware of an alleged violation of its AUP, Hostripples will initiate an investigation. During the investigation, Hostripples may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Hostripples may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Hostripples will notify the appropriate law enforcement authorities of such violation. Hostripples does not issue credits for outages incurred through service disablement resulting from AUP violations. Hostripples customers agree to indemnify and hold harmless Hostripples from any claims resulting from the use of our services that damages them or any other party. The Hostripples service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Hostripples expressly disclaims any representation or warranty that the Hostripples service will be error-free, secure or uninterrupted. No oral advice or written information given by Hostripples, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Hostripples and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Modification
Hostripples reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Refusal Of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion within human reason.
Hostripples Refund Policy
Hostripples Hosting
All payments to Hostripples are non refundable (unless covered by 30 day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 15 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Hostripples's discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service. Please note that the refund is applicable only for 30 days from signup date and not for recurring payments.
We are confident that you'll be pleased with the Hostripples performance and support, however for your peace of mind we offer a no-quibble 30 day Money Back Guarantee on all web hosting plans. We take pride in our business so we'll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it. Refund can be claimed on Only first-time service package comes under refund policy, For example, if you’ve had an hosting account with us before, canceled and signed up again for new hosting package, you will not be eligible for a refund on this hosting package. Violations of this Agreement will waive your rights under the refund policy
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area
To request a refund of your account please email billing@Hostripples.in or open a Billing Department ticket. The full value (remainder of the term) of any payment for hosting fees will be refunded, we make no other charges or deductions.
Hostripples VPS
The Customer represents and warrants that, if an individual, Customer is at least 18 years old and otherwise legally competent in all respects to, or, if an entity, Customer is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing, as applicable, and possesses all legal authority and power to accept and be bound by these Terms. Further, Customer represents and warrants all information provided by Customer to Hostripples has been and is complete, accurate, and current, and that Customer shall continue to provide complete, accurate and current information to Hostripples in connection with all registration or renewal processes and further agrees to update all such information as necessary to maintain complete, accurate and current information. Although customers of paid services offered through Hostripples must be at least 18 years of age and otherwise legally competent to accept and be legally bound by these Terms, a parent or legal guardian of a minor may obtain an account on the minor's behalf. By doing so, consents to such minor's use of the Services. Subscribing parents and legal guardians each for herself or himself, as applicable, accept and agree to be legally bound by these Terms, and assume full responsibility and liability associated with any failure of compliance with the Terms in connection with said minor's use of any of the Services.
Adult Content
The Provider does not accept anonymous Customers. All Customer information must be complete, accurate, and current. Customers that deliberately provide false name and/or address information will find their accounts terminated immediately. No refund will be provided.
The Provider is entitled to ask for a scanned or photographed official identification document that is issued by the Customer's government and certifies Customer's identify and/or a utility bill issued in the Customer's name. This may be requested by the Provider in order to perform fraud and security checks.
The Customer is fully responsible for securing his hosting account and ensuring that this agreement is not broken by any third party with or without his knowledge or consent. Hostripples offers a 7 (seven)-day-money-back guarantee for new hosting account registrations. Refunds are not offered for domain registration, software licenses, or bandwidth over usage costs.
The seven-day-money-back guarantee applies for the first VPS and you may ask for a refund just once. If you already received a refund on the seven-day-money-back policy you will not receive a refund on subsequent orders.
If the hosting service has been used for sending bulk email and/or if our Terms and conditions have been violated, no refund will be provided. Customers must submit a ticket to the billing department requesting a refund within the first seven days after order.
Notes:
Our money back guarantee does not apply to purchases of Domain Names or SSL certificates, once purchased we cannot cancel them.
Regarding the fraud case or unauthorised payment account cannot be cancelled under refund policy unless its proven by the affected party.
Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime. Refund in the event of Network or Server outage. In the event that there is no website Availability, Hostripples will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month: website Availability Credit 95% to 99.4% = 25% 90% to 94.9% = 50% 89.9% or below = 100% In order for you to receive a credit on your account, you must request such credit within Three (3) business days after you experienced no website Availability. You must request credit by sending an electronic mail message to billing@Hostripples.in. For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your website, and such other customer identification requested by Hostripples. Credits will usually be applied within thirty(30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no website Availability.
Credits shall not be provided to you in the event that you have no website Availability resulting from (i) Scheduled maintenance, (ii) Your behavior or the performance or failure of your equipment, facilities or applications, or (iii) Circumstances beyond Hostripples's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your website.
There might come a time when you cannot access your website or any other service. This is not necessarily due to Hostripples. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Hostripples, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.
Policy Page Content
Refund Policies:
- policy is applicable on shared web hosting and reseller hosting only within 30 days from the time of sign up.
- Refund policy is not applicable on these products that are VPS web hosting, dedicated web hosting, SSL Certificate, domain, registration and domain transfer. This is neither refundable nor transferable.
- To avail the refund policy you need a genuine or valid reason. Such as technical problem in the account or not satisfied with the service.
- In 30 days or near future, customers can’t ask for refund on accounts suspended or triggered under phishing, spamming or abuse complains.
- Refund policy works for new sing ups not on the renewal of the service
- In terms of refunding of any free add – on services and associated package with front service. The respected amount of add –ons services will deducted from the refund amount and rest of the amount will be credited to customer account.
- Deduction on add – on services is compulsory irrespective of customers’ choice.
- Refund duration may vary from one or two weeks depending upon the payment gateway process including holidays.
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If customer wants to cancel the service then it’s compulsory to ask for cancellation. Additionally, cancellation request doesn’t activate refund policy. Customer needs to very clear in terms
of cancellation request
For ex: If any customers ask for cancellation of service then only cancellation process will get activated. - In terms of refunding request from the same clients will be limited for 45 days only. For ex; one customer is signing up for xyz hosting plan and asking for the refund and again same customer is signing up and asking for the refund then it this case only one service is applicable for the refund. If refund process of xyz service is activated then same customer can’t ask for the refund of abc service.
Late Fee:
- During renewal period, if customer fails to pay or renew the account on or before time then late fee will be charged.
- Late fee will not be reverted or cancelled.
Abuse / Spamming / Suspend Policies
UCE (Unsolicited Commerce Email) - SPAM
On Hostripples server, spamming or sending the mass unsolicited email or using an email address continuously on a Hostripples machine is completed banned. We are the prime authority to decide what constitutes a violation of this provision.
If you’re engaged in any of the foregoing activities using the service of another ISP or IPP, but running activities via Hostripples server as a maildrop for responses, you’ve broken the rule. However, violators will be having a fine of $200.00 fine and will face an immediate suspension. Check our No Spam policy for more details.
IIlegal Usage
We believe that Hostripples servers are useful for lawful purposes only. Transmission, storage or distribution of any information, data, or material in violation of any applicable law or regulation is prohibited (Any type of compressed file or format and audio/ video files).
However, these include copyright material, trademark / secret, or other intellectual property right if used without prior notice will lead to constitute an illegal threat or violates export control laws. The lists of unwanted content or links are pirated software, hackers’ programs or archives, MP3, and IRC bots.
Moreover, the customer of Hostripples service is solely responsible for any claims resulting from the usage of the service without harming the Hostripples brand or other party. Hostripples will be the prime authority to decide what constitutes a violation of this provision.
Adult Content
We do not allow illegal audit content or child pornography, if someone tries to host it and found will per lead to legal action and account termination without prior notification.
Security
In terms of security, violations of system or network security are strictly prohibited and this results to criminal and civil liability. Check out the example that includes but is not limited: to unauthorized access, use, probe, or scan of the systems security or authentication measures, data or traffic.
Hostripples doesn’t entertain activities like intervention with the service of any user, host, hardware failure, or network including without limitation, email bombing, flooding, conscious attempts lead to overloading the system, and broadcast attacks. Additionally, it’s not allowed to build any TCP – IP packet header or any part of header data in an email or newsgroup posting.
Server Resources
For any website, we allow using high amount of server resources. If extra resources are used for dedicated server / semi dedicated server as per the need or reducing the resource as per the mentioned limit. Hostripples will be the prime authority to decide what constitutes a violation of this provision.
Chat Rooms
Hostripples does not support chat room software. You have to consider dedicated server to access the chat room efficiently.
Background Running Programs
Hostripples doesn’t entertain the background activity such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. IRC hostripples don’t entertain the IRC or IRC bots to be access on the servers.
Backups
Hostripples is not responsible for backup of data or any applications working on Hosting space provided to customer. Customer itself has to make sure they have the required backup (all associated data with hosting like email/web/database/logs) at their personal level and o depend on hosting provider. Backup option is provided by hosting provider under each panel of hosting which customer can use to backup and restore data. If you using VPS/Dedicated/Cloud/Bussiness email/ services then its customers responsibilities to configure and maintain the same. On share server we take weekly backup of accounts under 10GB in size but this backup setup is not guaranteed and customer should not relay on this backup setup as sometime we need to stop/skip backups due to maintenance activity on server.
Client Responsibility
The customer is responsible for all the activities taking place from the account unless anything happened to the customer’s account via hacking or address forgery. The customer is liable to protect the username/password. A customer can allow all types of links from a third party on their website. Hence, using a Hostripples service requires a certain level of knowledge that varies depending on the anticipated use and desired content on the internet by the customer.
Further, it’s the responsibility of customers to have proper knowledge of the programming language or Cpanel – control panel and its features. Hostripples doesn’t offer a platform where customers will get knowledge about programming language or cPanel. As hostripples is limited to providing web space and its related services mentioned on the website.
Server Abuse
We strictly prohibit any act or activities that will harm the working of Hostripples server or customer. All sub networks of Hostripples and dedicated servers must adhere to the above-mentioned restrictions. If anyone fails to meet the guidelines then this leads to deactivation of the account. Hostripples holds the right to remove any account without informing the customers.
Software Distribution
Hostripples shared web hosting accounts do not allow using of distribution software and multimedia products. If you’re willing to distribute software or multimedia files then reach us at sales@hostripples.com for customized plans.
Multimedia Files
Multimedia files consist of graphics, audio, and video files. Hostripples do not allow using web hosting accounts for distributing and storing an unusual amount of multimedia files. If a website’s disk space is utilized for storing multimedia files then its size increases to 70% which leads to using an unusual amount of multimedia files.
Domain Registration & Renewal
After registering a domain, the customer will receive an email and it’s compulsory to verify the email. If the email is not verified then the upper authority will suspend the registered domain. In short, this entire process is the customer’s responsibility only.
Domain Renewal
- It is the prime duty of the customer to renew the domain on or before the renewal date of the domain.
- If necessary, action for renewal is not taken then the domain will fall under the redemption period and that will cost you higher renewal charges for the same domain.
- Further, if the domain is not renewed within a given period then it will get available for auction and others can easily register your domain.
Change in the Domain Name
Hostripples will help customers to update the associate domain name included in the hosting plans during signup with us. The customer can change the domain name and it will not reflect in any coding part of the customer data or database, it’s the customer’s duty to update the necessary changes as per the requirement. The changes in the domain name associated with the hosting plans will allow 3 times for the same plans after paying the nominal charges to make the changes in the domain name associated with the hosting plans.
Actions Taken by Hostripples
If customers fail to meet or follow any of mentioned policies or terms will face strict action and also account will get suspended. Hostripples will be the prime authority to decide what constitutes a violation of this provision.
We have the right to remove any account without informing the specific customer. As we come to notice that any violation of AUP, an investigation will be done.
While investigating, we hold the right to restrict a customer’s access in order to prevent unauthorized activity. As per the facts of the violation, hostripples hold the right to restrict suspend or terminate a customer’s web hosting account and/or pursue other civil remedies.
If anything happened in the criminal offense then hostripples will opt for law enforcement authorities of the violation. Ahead, if we suspended the domain or disabled the folder/files for AUP (spamming/ phishing/ malware, etc) in such cases no refund or compensation will be offered. The customer of Hostripples service is solely responsible for any claims resulting from the usage of the service without harming the Hostripples brand or other party.
The Hostripples service is provided on an as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. (plag too)
Hostripples disclaims any representation or warranty that hostripples service will be error free, secure, or uninterrupted. We don’t provide any oral advice or written information and don’t ask customers to rely on such information or advice.
Our partners and suppliers are not liable to pay any cost or damage arising directly or indirectly from any transaction or use of the service.
Modification
Hostripples reserves the right to add, delete, or modify any provision of the policy at any time without notice.
Refusal of Service
We have all the rights to refuse, cancel or suspend service at our sole discretion within human reason.
Cron Job (Scheduleller) limitation
Cron or scheduleller service is included with all the web hosting plans on a shared web hosting server. It’s a prime duty of the customer to know that it should be used in a proper way without hampering the comfort of other customers due to the higher utilization of cron.
For example; running a cron every minute for various processes leads to higher RAM and CPU utilization. Our team monitors the server continuously and if any user is identified who is using cron continuously then such users will face suspension of cron.
If the customer wants to use cron on a repeated basis then the customer will need contact to our team to avail best service than the shared environment.
Support Escalation level and Boundaries / limitation
Our team works on a different level of technical escalation where customer issue lands up on level 1 and got cleared soon. Ahead, some issues need to evaluate and escalate to a higher level for further assistance that comes under level 2 and level 3 supports.
Furthermore, if customer face any issues related to the applications or software that is installed on the server known as third party software. Here, our team works and follow up with them and this leads to dependency in terms of responses and again this may cause a delay in the response time to the end customer.
We are available 24/7 to support issues that are covered in technical boundaries related to servers but not related to third party software companies like but not limited to outlook, desktop applications, payment gateway, API centers, etc. We also don’t entertain development/coding/ software related issues which are installed by the customer.
Account Migration
We do offer a free migration features on shared, VPS, and Dedicated servers as it’s time consuming step that needs a proper level of access and data is picked for the migration then our team will contact you for the login credential for migration.
During this process, our team ensures that all data gets copied from the old to our hosting space. Equally, it’s the responsibility of the customer also to check and confirm that the migration is done fully and smoothly.
Moreover, while migrating we do face some challenges and difficulties that need a high team of experts that come up with a quick solution to overcome the issues related to migration. Such issues are not covered under free migration and customer needs to pay certain charges based on critical level or platform migration.
Hostripples – Privacy Policy
Hostripples aims to offer the best service to its customer’s offline and online around the world. We know the importance of protecting the personal information of the customers and such measures are also taken to protect the information of customers by our team.
Our privacy policy ensures your right to protection as we recognized that any personal information we may collect about you will be utilized for the purpose indicated in our policy. We know that you’re confident enough that your information is safe with us and it will be treated with appropriate respect to ensure protection of your personal information.
Personal Information
Personal information indicates that we collect information directly from you and that reflects your apparent. This information can be your data or opinion about you, from which your identity can be, reasonably ascertained.
Why do we collect your personal information?
We collect personal information from our customers, affiliates, and partners or from other organizations in order to contact the customer on updating and maintenance of the service. It also includes services like billing related issues and up-to-date information on our services and the current state of your accounts with us. From time to time, we may provide other products and services. We have the right to display your website address on our website or on our promotional materials to our potential customers. We may use personal information for credit worthiness checks, statistical and marketing analysis, and research and development purposes.
How do we collect your Personal Information?
We collect your personal information that needs for login to the affiliate/partnership program through our application forms. You can review and update your personal information anytime by accessing the website using your username and password.
To whom will you disclose Personal Information?
We will inform you at or before the time of collecting the customer’s personal information, the types of organizations that we intend to disclose your personal information to. Sometimes, we are authorized by the law to disclose your personal information. Circumstances under which we may disclose your personal information would be at a Court or Tribunal in response to a request or in response to a subpoena.
We may gather the details from or disclose customer personal information to credit or fraud agencies or debt recovery agencies for verification or debt collection purposes. When needed we may disclose customer personal information to other firms for the purpose of fulfilling a service request. We may disclose your personal information to our professional advisors, including our accountants, auditors and lawyers or any firm involved in the sale or transfer of our assets.
Direct Marketing
To give you timely updates, we’ll use customer’s personal information to share the recent updates related to our services including the special offers that you may find it of interest; it also includes newsletters or changes in the organization or new products or services or any company we are associated with, etc.
In case the customer doesn’t want to receive our newsletter or marketing stuff then one can deny receiving such information by emailing sales@hostripples.com. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your Personal Information
It is crucial to protect customers’ personal information and ensure that it’s accurate and up-to-date. During their hosting journey, hostripples can ask customer to inform us if any of their personal information has changed.
If a customer wishes to make any changes to his/her personal information then they will get a choice to access our website, where customer can use his/her username and password or contact us. We will generally rely on the customer to help us in updating his/her information if we hold incorrect information about you.
Access to your Personal Information
Customers will get access to update the information at we have in our database. Further, customers can also request to add any additional personal information.
Denied access to Personal Information
In certain situation, Hostripples reserves the right to deny access to customers’ personal information. For example, a situation where information relating to an existing or anticipated legal proceeding with the customer, or if customer’s request is vexatious. Ahead, the customer will get a proper explanation on banning he/her access to personal information that we have in our database.
Identification of customers for proper business
(Business without Identifying You)
It is compulsory to identify the customer in order to do successful business. It is lawful and practicable to do so; we will provide the opportunity to do business with us, without offering us personal information. In certain situations, customer can ask about our services or current promotional offers.
Where sensitive information is collected, stored, used, or transferred about you and we will only use this information, if customer have consented or in the exercise or defense of a legal claim or as required by the law.
Sensitive information is the information consists of racial or ethnic origin, political persuasion, membership in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
How safe and secure is the Personal Information we hold about you?
We take safety measures to protect your personal information by storing it in a secure environment. We may continue to keep customers personal information in our database even though he/she has terminated the service with us. We will take reasonable steps to protect any personal information from misuse, loss and unauthorized access, modification or disclosure.
Storage and access of the data on our servers
We are a web hosting provider that makes it compulsory for us to store the data on our servers. This can be in the form of email messages, attachments, files, or databases. We ensure that data will get exposed to any third party, unless required by the applicable law. We have the right to transfer customers’ data for backup and disaster recovery purposes. However, such copies of data will be treated confidential. In terms of shared hosting service, you should be aware and acknowledge that your data is accessible to other customers.
Further Information
You may request further information about the way we manage your personal information by writing or emailing.
Change in our Privacy Policy
We are monitoring all of our policies and keeping the same up to date with market expectations. Technology is constantly getting updated as per the law and marketplace practice. As a consequence, we may change this privacy policy from time to time or as the need arises.
Our Partners
We're proud to have such amazing partners! From innovative startups to industry-leading companies, we've forged connections with some of the most forward-thinking businesses out there.
Benefits of Choosing Hostripples
- Guaranteed 99.9% uptime.
- Our Linux Hosting plans come with Latest PHP and MySQL Databases.
- Our best web hosting plans support CMS like Wordpress, Joomla, Drupal, Magento and more.
- Each of our web hosting plans contains email, FTP, and sub-domains We also provide 24/7 Technical support.
- Custom hosting plans according to the clients requirements.
- No Hidden Cost, No Setup fee & No Extra Payments
- FREE Control Panel, Database Manager, Add-on/Parked Domain.
- FREE RVSiteBuilder/Web Email/Email Forwarding.
- Free installation and setup of Blog/Business/E-commerce Websites.
- Phone Support & Email/Ticket Support & Chat Support.
- POP3/SMTP/IMAP/PHP/Python/MySql Support.
- In Build DDOS Protection.
- Tier-4 Data-center with cutting edge technology.
Customer Ratings From The Web
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Three Pillars of Hostripples
30 Days Money Back Guarantee
We want our customers to stay with us for long time, therefore; we make them our first priority and ensure to deliver the best service. With us, you cancel your order within 30 days.
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24/7 Technical Phone Support
Getting the best uptime is the prime concern and we maintain the same. Our Tier – 3 and Tier – 4 data centers help us to deliver the best uptime. .
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99.9% Uptime Guarantee
Getting the best uptime is the prime concern and we maintain the same. Our Tier – 3 and Tier – 4 data centers help us to deliver the best uptime.
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